Systems Technical Specialist

Join a team where expertise and security are valued. As a Systems Technical Specialist at Klingner, you’ll play a vital role in keeping our computer networks and systems running smoothly and securely. Tackling technical challenges, providing expert support, strengthening our IT infrastructure — your skill will be central to our operations. If you’re looking for a full-time career where your work makes a real impact, we want to hear from you!

Responsibilities:

  • Provide technical support—identifying, investigating, and resolving users’ issues with computer software and hardware—for problems specific to the organization’s computer networks and systems.
  • Be a critical team member that addresses Help Desk requests in a prioritized manner.
  • Document IT procedures and processes.
  • Assist with auditing and training functions surrounding cybersecurity.
  • Apply knowledge of computer software, hardware, and procedures to solve problems.
  • Collaborate with other staff to research and resolve problems.
  • Collaborate with systems and network administrators to explain errors and/or recommend modifications to systems and networks.
  • Arrange service by software or hardware vendors to repair or replace defective products.
  • Travel to company offices throughout the Midwest to perform hands-on repair, installation, and/or hardware maintenance regularly.
  • Assist with tracking inventory of IT assets, and help with the disposal of outdated assets through recycling and/or destruction as applicable.
  • Maintain knowledge of technology innovations and trends.
  • Perform other related duties as assigned.
close up of female hands typing on keyboard
A network cable plugged into the back of a computer

Qualifications:

  • Candidate should have an associate degree in a computer science-related field with an IT certification like CompTIA A+ or similar at a minimum. A bachelor degree in computer science or a related field is preferred.
  • Two or more years of hands-on experience providing technical support in a corporate environment.
  • Excellent interpersonal and customer service skills (i.e. patience, empathy, and adaptability), and the ability to explain technical information clearly and concisely to technical and nontechnical users.
  • Candidate must be capable of lifting up to 50 pounds at times to install various computer and networking equipment. Otherwise, a typical day entails prolonged periods of sitting at a desk and working on a computer.
  • Strong analytical and problem-solving skills to diagnose and resolve complex technical issues.
  • Superior understanding of computer and networking hardware and software systems.
  • Excellent time management skills.
  • Proficient with Microsoft Office Suite or related software.
  • Proficient with Microsoft Windows operating systems.
  • Proficient with, or the ability to quickly learn, a broad array of networking and systems hardware and software.
  • Experience and/or training in Python and SQL programming is desired, but not required if there is a demonstrated proficiency in at least one programming language.

NOTE: This is a full-time position. Additional training can be provided. 

Salary Range: $24-$36
Salaries may vary based on experience and qualifications. The listed ranges are typical.

The Perks

At Klingner, we offer excellent benefits, career growth opportunities, and a competitive salary depending on experience.

  • Mentor / Mentee opportunities
  • Professional development assistance
  • Health insurance (three coverage options available)
  • Vision and dental insurance
  • VPTO, sick leave, and 7.5 paid holidays
  • 401(k) retirement savings plan with employer match
  • Health savings and Flexible Spending
  • Yearly Wellness reimbursement
  • Bonus opportunities
  • Referral program
  • Tuition reimbursement
Man in red gingham shirt leaning on table

What Sets Klingner Apart

Your experience is valued. Unique to the Architecture, Engineering, Surveying, and Geotech industry, Klingner & Associates, P.C. has an average employee retention rate of 9.5 years. As a nearly 120-year-old firm, this makes us proud. Each staff member provides a wealth of understanding and experience that helps drive our reputation for high quality deliverables. 

Client support is important to everyone in the firm. For over 10 years, Klingner has maintained an 85% client retention rate. We are also focused on staying ahead of the curve when it comes to technology, culture, and project delivery. 

With engaged leadership, Klingner acts on employee feedback and recommendations for continued evolution. At Klingner, we value quality, respect, professional advancement, and an enjoyable work environment. 

Apply today to become a part of a growing organization, deeply rooted in the communities we serve.

Engineers reviewing plans
One of Klingner's surveying teams at a work celebration
Architects discussing building concepts
Two men standing next to machinery

Ready to Apply?

Applying is easy – Simply complete the Initial Interest Form below.

We are an EOE; all qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Upload your completed resume, then fill in and submit this Initial Interest Form.

Don’t see an open position of particular interest?

That’s okay! We’re always looking for experienced professionals who want to work in our wheelhouse of expertise. We welcome you to apply today.